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Terms & Conditions

Payment

All payments are taken by PayPal either via a secured form or the direct on the PayPal website. Payments should be cleared within 7 days, once the payment has cleared I will aim to post your item within 2 working days. If you experience any problems at all with payment please send a message, so we can resolve this asap.

Shipping

Prices quoted are for delivery within mainland UK, excluding remote areas such as the Channel Islands, and Scottish Highlands & islands. All orders within the UK will be sent as a tracked service. If you are ordering from outside mainland UK (including Scottish Highlands & islands, and the Channel Islands) please email with your order wish list and I will research the best postage option for you before placing your order. Please note that postage charges are non-refundable. All delivery address information provided must be accurate, Lily Loves Shopping cannot bear the cost of resending parcels with delivery failure due to inaccurate information provided. If you are local to us and would like to collect your order please place your order as normal and email directly on the website, I will then refund the postage paid, and we can arrange a collection time. 

In the unlikely event of an issue with your delivery please email directly on the website quoting your order reference, and I will do my best to help. 

Refunds and Exchange

If for any reason you are unhappy with your purchase, I would be happy to refund your item. Please contact me directly within 7 days of receiving your order so we can process your return. Goods must be returned in their original condition. Unfortunately we cannot cover the cost of returns postage, parcels must be sent at the sender's cost. 

Additional policies and faqs

We welcome custom orders, please message me if you'd like a custom piece making so we can discuss your requirements. Please allow a minimum of 2 full weeks production time (plus shipping) for custom orders to allow time to source all materials needed, this is extended to 4 full weeks during November and December.